Emergency Preparedness and Assistance

Your health and safety are important to us.

Bookmark this page as a source of information for natural disasters and other emergencies. This page will be updated as needed during emergencies with alerts, resources and frequently asked questions.

Preparing for emergencies

Important numbers and resources

Member support

All listed numbers are available 24 hours a day, seven days a week:

ACNC Member Services: 1-855-375-8811 (TTY 1-866-209-6421)
The 24/7 Nurse Call Line: 1-888-674-8710
Behavioral Health Crisis Line: 1-833-712-2262

Provider support

Provider Services: 1-888-738-0004

Be prepared! Build a Bug-Out Bag!

Check out the ACNC video Bug-Out Bag Essentials: Be Ready for Hurricanes, Floods and Power Outages on Youtube.

After an emergency

If you need help following a natural disaster, first ensure your immediate physical safety. Then call 911 for medical emergencies.

Find phone numbers and links to local, state and federal agencies (including FEMA) at ReadyNC.gov.